We were tasked with a comprehensive overhaul of an advanced telemetry and cloud-based remote pump monitoring and control system for a global water technology provider.
Develop a system tailored for management, enabling them to receive pertinent alerts, streamline the allocation of repair tasks, monitor telemetry data, and extract actionable insights
Full-time UX Designer on a team of two
3 month client project
Our clients conveyed that the current remote water management system faced challenges with low user satisfaction and inefficient task execution. Consequently, we initiated efforts to comprehend the underlying issues with the existing system.
We conducted in-depth interviews with 11 stakeholders and 6 users. Following this, we transcribed and coded the interviews, subsequently clustering the key points to derive insights and pain points.
Users are frustrated by redundant, disruptive alarms that are not easily actionable.
The current UI is confusing and not intuitive.
There is a lot of data that is difficult to access and utilize/interpret.
Remote access allows users/admin to proactively address pump issues.
Through several workshops with the client, we were able to define the customer, map the customer journey, rank and prioritize products, pains, and gains; and co-create the product vision statement.
The final product vision statement is as follows:
We believe that optimizing your pump fleet should be stress-free and our full-service solution proactively helps you perform better. Tomorrow’s challenges shape our 24/7 platform for monitoring and service. Together, we work smarter and reduce the impact of critical water challenges in water utilities.
Utilizing the workshop output, we constructed a storyboard, testing it with both product and leadership teams. Ultimately, we incorporated refinements into the board, guided by stakeholder feedback.
Following the prioritization of user needs, we developed personas for the key stakeholders within the company product ecosystem.
We crafted a product roadmap to carefully align our solution with the organization's long-term business objectives.
We crafted a product roadmap to carefully align our solution with the organization's long-term business objectives.
How might we improve the UI navigation for users to swiftly identify pump issues and take necessary actions within just a few clicks?
How might we improve existing users' understanding and adoption of new functionalities in the system?
How might we reduce information overload without compromising essential data?
After brainstorming and sketching out individual ideas, we engaged in a collaborative discussion and ranked our concepts. From this evaluation, we selected the most viable ideas to develop a solution storyboard.
We examined the existing system to develop a sitemap and identified significant errors within the process.
We then created a sitemap for our new system, aiming to streamline and simplify the presentation of information.